I purchased a massage package for ** dollars. I called and texted the merchant several...

GetHuman846807's customer service issue with Groupon from July 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman846807 will want to follow the link below to head to their help center. We will check on GetHuman846807 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman846807's own words
I purchased a massage package for ** dollars. I called and texted the merchant several times, but I did not get a call back. I kept calling and texting until the groupon expired. I would like my refund back. *Also, I was looking at groupon named “ilovekickboxing”, I did not click purchase, but somehow the next morning it was purchased and my card was charged. I would also like the groupon refunded. Thank you.
GetHuman846807 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman846807
Jul 3rd, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 30799 others
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Timeline
GetHuman846807 started working on this issue
Jul 3rd, 2018 6:38pm