Problem was not resolved, whoever reviewed my request was not able understand my message properly, please take a look and let me your updates ,,

GetHuman-divsaty's customer service issue with Groupon from July 2018

Help with my Groupon issue
The issue in GetHuman-divsaty's own words
I was trying to request for refunding my amount which is ***$, *The reason I am asking that your system couldn't process my order and was failed and later some time it re-processed and charged to my credit card which is not supposed to.**Scenario :**I placed the order first time for one person which was **$ went through successfully and redeemed and got confirmation from the boat tour**Immediately after I tried to book the same for * of my friends, got an email for redeem, when try to open voucher it was not allowed me to open, so i I checked the status of this order, then system was updated as "Failed"**Hence I wanted * ticket for next Monday , I booked through Architecture boat tour website and finished my trip.**Later when I checked my credit card details, I noticed there was charges ***$ applied to my credit card, so I doubted why your system re-processed failure status order again which is not expected ? how you could system do that in this case?**I request you investigate it and refund the amount back**please let me know for any more info you required.**with regards*Satheeshkumar*********** ... Hi*Hi*I tried to purchase Chicago tour boat twice, First time I bought for * person,*Second time I tried for * tickets, the second time transaction didn’t go through for some reason and status was saying “Failed” so I assumed that it will be Failed permanently, Hence I went ahead and booked a ticket from https:**architecturetourchicago.com.*But Group on processed failed transaction and deducted amount from my credit card for failed transactions. I request you to review it and refund the deducted amount ASAP*Please call me for any questions or discussion you need *Contact number : ***-***-****
Please refer the section "What You Were Trying to Do" I explained the scenario where it went wrong
Please refund the money
As a new customer, I expected each and every customer concern thoroughly reviewed and provide the required solution
I am totally disappointed
I have an issue with Groupon too
How GetHuman-divsaty fixed the problem
We are waiting for GetHuman-divsaty to fix the problem and share the solution with the rest of us customers.
Please help with my Groupon issue
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Architecture boat tour - Chicagp
Customer service issue
Reported by GetHuman-divsaty
Jul 3rd, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 30616 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-divsaty started working on this issue
Jul 3rd, 2018 1:05pm
GetHuman-divsaty indicated the issue is not fixed yet.
Jul 3rd, 2018 2:24pm
GetHuman-divsaty indicated the issue is not fixed yet.
Jul 4th, 2018 10:00pm
GetHuman-divsaty indicated the issue is not fixed yet.
Jul 4th, 2018 10:12pm
GetHuman-divsaty indicated the issue is not fixed yet.
Jul 4th, 2018 10:12pm
GetHuman-divsaty indicated the issue is not fixed yet.
Jul 4th, 2018 10:13pm