Unable to receive voucher* my mom purchased a "Learn to belay package for * at Momentum...

GetHuman-cberger's customer service issue with Groupon from July 2018

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The issue in GetHuman-cberger's own words
Unable to receive voucher* my mom purchased a "Learn to belay package for * at Momentum Indoor Climbing" and put in my email to receive the voucher. This never happened, a confirmation of purchased was sent to my mothers e-mail but I never received the voucher in my e-mail (and no, it was not in my spam box, I checked). When trying to view the original purchase off her account it states that the voucher was sent but is unable to be viewed or printed out. She had sent an e-mail to groupon explaining the dilemma but received no useful information. We are both incredibly frustrated and want either the money refunded or the voucher e-mailed.
GetHuman-cberger did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-cberger
Jul 3rd, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-cberger started working on this issue
Jul 3rd, 2018 1:25am