Voucher credit for Chicago Go card is supposed to have option to redeem for something else

GetHuman-venezia's customer service issue with Groupon from July 2018

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The issue in GetHuman-venezia's own words
Due to technical issue with Groupon app I was not able to use my Groupon. One of your agents Omar, said he would allow me to trade in my unused voucher to Groupon, however the option of redeem*trading in is not available to the Chicago Go card voucher. Can you please fix this so that I can trade in my points and get something else?
GetHuman-venezia did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-venezia
Jul 3rd, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 6 customers so far
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Timeline
GetHuman-venezia started working on this issue
Jul 3rd, 2018 1:03am
GetHuman-venezia indicated the issue is not fixed yet.
Jul 3rd, 2018 11:40am
GetHuman-venezia indicated the issue is not fixed yet.
Jul 3rd, 2018 2:55pm
GetHuman-venezia indicated the issue is not fixed yet.
Jul 3rd, 2018 6:41pm
GetHuman-venezia indicated the issue is not fixed yet.
Jul 3rd, 2018 6:51pm
GetHuman-venezia indicated the issue is not fixed yet.
Jul 4th, 2018 3:11pm