After purchasing a Groupon for Window Genie for a house that will be on the market for...
GetHuman-ruslyn's customer service issue with Groupon from July 2018
Help with my Groupon issue
First: share to improve GetHuman-ruslyn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ruslyn's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ruslyn will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ruslyn can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ruslyn may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-ruslyn's own words
After purchasing a Groupon for Window Genie for a house that will be on the market for sale in * week (I was told by the Realtor to wait until the last week to have windows cleaned), I called to schedule appointment and not only did Jennifer say they can't come this week, but they can't even come in * weeks . . . or * weeks! It will be * (FOUR) weeks before they can clean the windows! This is totally unacceptable! We need to talk with a Groupon Rep about a refund if the Rep cannot get us on the schedule much sooner. Also, Jennifer was not very thankful for our service, or apologetic for the long wait time—very rude! This truly gives Groupon a bad name. Call me at ***-***-**** asap (email would be an inappropriate response in this situation.).*Sincerely,*Guy & Ruslyn Prokay
GetHuman-ruslyn did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-ruslyn fixed the problem
We are waiting for GetHuman-ruslyn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.