After purchasing a Groupon for Window Genie for a house that will be on the market for...
GetHuman-ruslyn's customer service issue with Groupon from July 2018
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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ruslyn will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ruslyn can let us know if they help or not.
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The issue in GetHuman-ruslyn's own words
After purchasing a Groupon for Window Genie for a house that will be on the market for sale in * week (I was told by the Realtor to wait until the last week to have windows cleaned), I called to schedule appointment and not only did Jennifer say they can't come this week, but they can't even come in * weeks . . . or * weeks! It will be * (FOUR) weeks before they can clean the windows! This is totally unacceptable! We need to talk with a Groupon Rep about a refund if the Rep cannot get us on the schedule much sooner. Also, Jennifer was not very thankful for our service, or apologetic for the long wait time—very rude! This truly gives Groupon a bad name. Call me at ***-***-**** asap (email would be an inappropriate response in this situation.).*Sincerely,*Guy & Ruslyn Prokay
GetHuman-ruslyn did not yet indicate what Groupon should do to make this right.
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