Hello,**I purchased a Groupon on March ** **** for a couples massage at "Full Circle He...

GetHuman-samwhaye's customer service issue with Groupon from July 2018

4 views
 | 
30109 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-samwhaye's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-samwhaye's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-samwhaye will want to follow the link below to head to their help center. We will check on GetHuman-samwhaye later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-samwhaye may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-samwhaye's own words
Hello,**I purchased a Groupon on March ** **** for a couples massage at "Full Circle Healing and Wellness." The address listed for the location was * East Chase Street, Baltimore, MD. When we arrived, the concierge told us we were the fifth couple that day to come in and ask for the location of Full Circle Healing and Wellness in the building, and that it was not located there. We called and texted the number for ** minutes trying to get the actual address, and no one answered the phone. We finally located an address on a facebook page, and it was in a very bad part of town that we did not feel comfortable going to. Therefore, we did not claim the groupon.**What I would like is simply a groupon credit so that I can purchase another massage at a different location. If this could be accommodated I would be truly greatful.**Thanks,*Sam Hayek
GetHuman-samwhaye did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-samwhaye fixed the problem
We are waiting for GetHuman-samwhaye to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-samwhaye fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-samwhaye
Jul 1st, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 30109 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-samwhaye started working on this issue
Jul 1st, 2018 11:16pm