I am writing the express my extreme dissatisfaction with my experience at NorthStar Cal...
GetHuman837028's customer service issue with Groupon from June 2018
Help with my Groupon issue
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GetHuman837028's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman837028 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman837028 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman837028 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman837028's own words
I am writing the express my extreme dissatisfaction with my experience at NorthStar California (Groupon order number **********). We arrived to check in at ** pm on **** to find the check in desk closed and locked with a call number on the door of the registration desk. Despite leaving two voicemails and calling repeatedly, there was no response. The number written on our Groupon order was no longer in service. When we went to the Welk lodge at NorthStar for help, they were also unable to reach anyone for assistance until over an hour and a half later- at **:** pm. At this point we were able to get a lock box code to get the keys to the condo. We were forced to wait an hour and forty five minutes late at night with a screaming three month old infant and were sent back and forth three times between hotels to try and get into our room. Please let me know how this terrible experience can be remedied. Thank you.
GetHuman837028 did not yet indicate what Groupon should do to make this right.
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