There are two purchases of the same item in the “my stuff” section of my Groupon, and c...
GetHuman-lauriell's customer service issue with Groupon from June 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lauriell will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lauriell can let us know if they help or not.
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The issue in GetHuman-lauriell's own words
I purchased one, two transactions appear on my account however as a duplicate purchase. ... There are two purchases of the same item in the “my stuff” section of my Groupon, and charged to my banking account. One of them should not be there. This regards the renaissance hotel in Las Vegas.
I would obviously like the second identical order deleted. Instead, I was told that the purchase can not be cancelled and is “non refundable” as though the issue is on my end. I never opted to place the order twice, I am unsure how the issue came to be.
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