Broken buses ruin sight seeing trip

GetHuman836307's customer service issue with Groupon from June 2018

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The issue in GetHuman836307's own words
I am trying to obtain a Refund or reissue ... Redeemed * ny pass but tremendous problems with sight seeing bus portion of the groupon—several buses broke down and resulted in long wait and then bus we were on broke down which necessitated waiting in the hot sun on west side highway because they could not unload initially on the highway missing all except * of the *** available activities including missing several things like the circle line which was impossible due to timing and even had to pay for and use the subway**I can prove that we stayed in the city (paid $** for parking and had theater tickets) but was unable to use the groupon after **:**-** if you check the times the pass was used.**In an ideal world I would like a refund or a credit for these groupons
This was especially frustrating because it was a celebration for my niece who turned ** and flew in from north Carol
If possible I would like a refund or credit because my niece is returning to North Carolina tomorrow
I have used Groupon for years and always been pleased and even referred others and used you on several vacations
I tried to call my pass directly but they advised me that they were unable to do anything since it was a Groupon and that I must contact you directly
I have an issue with Groupon too
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Groupon

NYC pass
Customer service issue
Reported by GetHuman836307
Jun 30th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 29681 others
0 customers following this
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Timeline
GetHuman836307 started working on this issue
Jun 30th, 2018 12:53pm
GetHuman836307 indicated the issue is not fixed yet.
Jul 1st, 2018 2:57pm
GetHuman836307 indicated the issue is not fixed yet.
Jul 1st, 2018 3:04pm
GetHuman836307 shared this issue with others over email
Jul 1st, 2018 3:04pm
GetHuman836307 indicated the issue is not fixed yet.
Jul 3rd, 2018 1:57pm