I bought two Groupons for haircuts from "Sarah for Calumet Hair Salon." I used the loca...

GetHuman833804's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman833804's own words
I bought two Groupons for haircuts from "Sarah for Calumet Hair Salon." I used the location info provided on groupon.com to make an appointment. When I went to the salon at **** Southwestern Blvd., West Seneca, NY, THAT Sarah (who is NOT "Sarah for Calumet...") told me she has no Groupons. I then looked up Calumet Hair Salon (Transit Road, Depew, NY). When I called, I could only get an answering machine, which said that I could leave a message for Susan, Kelly or Tanya. No mention of Sarah. This must be a scam. I would like a refund for the two Groupons I bought.
GetHuman833804 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman833804 fixed the problem
You can't call Groupon, but you can do a live chat or submit a request online (Help * My orders * Click on a Suggested Help Topic * Click No I Still Need Help) to have them call you back. I was called within half an hour. I think the phone service may not be available on weekends, as the return call option wasn't presented to me when I used the Help Wizard today (Saturday). The vouchers I had trouble with can be traded in thru *******, which is a little more than * months. I used Groupon often enough, that that was acceptable to me.
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Groupon

Customer service issue
Reported by GetHuman833804
Jun 29th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
GetHuman833804 shared how to fix
Seen by 12 customers so far
Similar issue to 29398 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman833804 started working on this issue
Jun 29th, 2018 6:01pm
GetHuman833804 indicated the issue is not fixed yet.
Jun 29th, 2018 7:36pm
GetHuman833804 indicated the issue is not fixed yet.
Jun 29th, 2018 7:37pm
GetHuman833804 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 7:18pm
GetHuman833804 confirmed the issue is fixed. Hooray!
Jun 30th, 2018 7:36pm
GetHuman833804 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 7:46pm