I purchased a Groupon for a full interior and exterior detail on a truck from RVA Mobil...
GetHuman-ashoser's customer service issue with Groupon from June 2018
Help with my Groupon issue
GetHuman-ashoser's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashoser will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ashoser can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ashoser's own words
I purchased a Groupon for a full interior and exterior detail on a truck from RVA Mobile Auto Detailing on June **, **** as a gift for Father’s Day. At the time of purchasing the Groupon, I did not see a link to a website or available ratings, but made a leap of faith as I have used Groupon on numerous occassions and your company has always held up to your upstanding reputation. It has now come time for scheduling. After much difficulty researching the actual website and phone number, I came across some information on their website and weebly.com account that has made me extremely uncomfortable having my father’s luxury vehicle serviced by this company without constant oversite, which should not be needed for any mobile service. The information, photos and reviews I was finally able to find have unfortunately lead me to have concerns about the trustworthiness and professionalism of this company making it difficult to move forward with the service in good faith. I am hoping to receive a refund for the amount of the Groupon in order to purchase another Groupon with a more reputable company. Is this possible? Thank you for your help. I can be reached at (***) ***-****.
GetHuman-ashoser did not yet indicate what Groupon should do to make this right.
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