I won't be able to use an event groupon for tonight due to a medical issue. Can it be r...

GetHuman-vickiena's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-vickiena's own words
Get refund or credit ... I won't be able to use an event groupon for tonight due to a medical issue. Can it be refunded?
I tried the live chat, but the rep timed me out even though I wasn't idle. I don't think he was interested in helping me.
I would love to use my groupon, but unfortunately, have had unforeseen medical issues. I would take a credit or refund, whatever is reasonable.
I have been a groupon customer for years and have enjoyed many products and services.
I have tried the chat, and was unfairly "timed out". I have responded to the follow up email and have received no reply. I took screenshots of the chat that was not captured by the CS rep.
I have an issue with Groupon too
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Groupon

Tacos, tequila and margaritas festival
Customer service issue
Reported by GetHuman-vickiena
Jun 29th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 29331 others
0 customers following this
Items needed
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Timeline
GetHuman-vickiena started working on this issue
Jun 29th, 2018 4:08pm
GetHuman-vickiena indicated the issue is not fixed yet.
Jun 29th, 2018 5:09pm
GetHuman-vickiena indicated the issue is not fixed yet.
Jun 29th, 2018 5:17pm
GetHuman-vickiena indicated the issue is not fixed yet.
Jun 30th, 2018 1:15am
GetHuman-vickiena indicated the issue is not fixed yet.
Jul 2nd, 2018 2:14pm