My parents are very ill. I cannot use my groupon getaway purchase for ** July-** July...

GetHuman-fsherryl's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman-fsherryl's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fsherryl will want to follow the link below to head to their help center. We will check on GetHuman-fsherryl later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-fsherryl's own words
My parents are very ill. I cannot use my groupon getaway purchase for ** July-** July. Need to cancel. How do I cancel. Fine print says I can up to * days out.
GetHuman-fsherryl did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-fsherryl
Jun 27th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-fsherryl started working on this issue
Jun 27th, 2018 11:47pm
GetHuman-fsherryl indicated the issue is not fixed yet.
Jun 28th, 2018 12:48am