Never heard from anyone from Groupon. Still not fixed.
GetHuman-acraddic's customer service issue with Groupon from June 2018
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Help with my Groupon issue
GetHuman-acraddic's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acraddic will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-acraddic can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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The issue in GetHuman-acraddic's own words
I purchased a Groupon to Canvasonsale for four ** x **” canvasses. The confirmation number I received is: *********. I mistakenly marked it as redeemed and I was never able to order it. I have contacted Canvasonsale (Best Canvas). I was told they will still honor it, but I would have to contact Groupon so you can change it back as not being redeemed. I was also told to ask you for a redemption code. They said the number I received was probably a confirmation number. Their codes have letters and numbers in them. If you could do this for me, they said the easiest way for me to put it thru is to order from their website and just insert the code when it comes up and asks for payment. Thank you!
GetHuman-acraddic did not yet indicate what Groupon should do to make this right.
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