I am trying to refund an item. it's not giving me any information on how to return it...

GetHuman819216's customer service issue with Groupon from June 2018

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Waiting to see what went wrong with our suggestion for how to get Groupon help.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman819216's own words:
I am trying to refund an item. it's not giving me any information on how to return it . it is telling me I have been refunded and it is also telling me it cannot be refunded please contact me by phone at *-***-***-**** **It has not been ** days since I received the item which was defective. Tried to purchase new batteries but the price of batteries were going to be *** of the price of the original unit. *Order ID ********* *Item number a*YC******llMks No Bark Dog Collar
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman819216
Jun 25th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman819216 started working on this issue
Jun 25th 6:24pm