Ordered a groupon and used my e-gift card but was charged on my credit card. Why?

GetHuman818180's customer service issue with Groupon from June 2018

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Help with my Groupon issue
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Name on account, Email on account, and Billing address
GetHuman818180's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman818180 will want to follow the link below to head to their help center. We will check on GetHuman818180 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman818180's own words:
The problem I ran into: Ordered a groupon and used my e-gift card but was charged on my credit card. Why?
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman818180
Jun 25th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman818180 started working on this issue
Jun 25th 2:40pm