I purchased a Groupon for a m***age last month and I scheduled a m***age right away bec...

GetHuman816684's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman816684 may need:
Name on account, Email on account, and Billing address
GetHuman816684's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman816684 will want to follow the link below to head to their help center. We will check on GetHuman816684 later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman816684's own words:
I purchased a Groupon for a m***age last month and I scheduled a m***age right away because I have a bad back and I had some time off from my job. The soonest the m***age therapist could schedule me for m***age was a month later which was very frustrating and annoying because a month is a long time to wait. So the day finally comes and the morning of my m***age the m***age therapist texts me and says that she is going to have to cancel my appointment. I understand things come up but that was frustrating and disappointing. She told me she could schedule another appointment for me three weeks later! That is very unprofessional to cancel on a client that’s been waiting a month and then tell her that she’ll have to wait nearly another month. I told her that I will be starting work full-time and next week so my options are limited as to when I can even get in for a m***age. Clearly this is not going to work out and I have wasted my money on a Groupon that I will no longer be able to use and I need a refund as soon as possible so I can move on and find a different m***age therapist that will work with me and help out my back issues. Thank you.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman816684
Jun 24th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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GetHuman816684 started working on this issue
Jun 24th 11:27pm