I purchased a Groupon for a m***age last month and I scheduled a m***age right away bec...

GetHuman816684's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
I purchased a Groupon for a m***age last month and I scheduled a m***age right away because I have a bad back and I had some time off from my job. The soonest the m***age therapist could schedule me for m***age was a month later which was very frustrating and annoying because a month is a long time to wait. So the day finally comes and the morning of my m***age the m***age therapist texts me and says that she is going to have to cancel my appointment. I understand things come up but that was frustrating and disappointing. She told me she could schedule another appointment for me three weeks later! That is very unprofessional to cancel on a client that’s been waiting a month and then tell her that she’ll have to wait nearly another month. I told her that I will be starting work full-time and next week so my options are limited as to when I can even get in for a m***age. Clearly this is not going to work out and I have wasted my money on a Groupon that I will no longer be able to use and I need a refund as soon as possible so I can move on and find a different m***age therapist that will work with me and help out my back issues. Thank you.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman816684
Jun 24th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 27393 others
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GetHuman816684 started working on this issue
Jun 24th 11:23pm
GetHuman816684 indicated the issue is not fixed yet.
Jun 25th 4:03pm
GetHuman816684 indicated the issue is not fixed yet.
Jun 25th 6:13pm