I made an order at the end of April ordering a matress. It’s almost the end of July now...

GetHuman-nivin's customer service issue with Groupon from June 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
I made an order at the end of April ordering a matress. It’s almost the end of July now and I still have not received my item! I contacted numerous times the online help desk and all they said is that I will get an email telling me what’s going on and what will happen and all I got on the emails is ‘thank you for contacting us we will resolve your issue as soon as we can...’ and then no one contacted back again! We moved to a new house and it is ridiculous that we had to wait that long and at the end just go and buy it from somewhere else! I will please like a refund for my money as soon as possible.**Thank you *Nivin
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-nivin
Jun 24th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 27218 others
0 customers following this
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Timeline
GetHuman-nivin started working on this issue
Jun 24th 10:29am
GetHuman-nivin indicated the issue is not fixed yet.
Jun 25th 12:22pm
GetHuman-nivin indicated the issue is not fixed yet.
Jun 25th 12:28pm
GetHuman-nivin indicated the issue is not fixed yet.
Jun 25th 11:38pm