Says redeemed when I never redeemed it. Then went to location with appointment but they...

GetHuman816353's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman816353 may need:
Name on account, Email on account, and Billing address
GetHuman816353's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman816353 will want to follow the link below to head to their help center. We will check on GetHuman816353 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman816353's own words:
Says redeemed when I never redeemed it. Then went to location with appointment but they told me to come back another time. I want a refund.
I trust that Groupon will make this right and come up with a resolution that is fair.
Help with my Groupon issue
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Groupon

Customer service issue
Reported by GetHuman816353
Jun 24th, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
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Timeline
GetHuman816353 started working on this issue
Jun 24th 8:36pm