I talked to customer service on June **, ****, regarding my Carmelita's groupon purchas...
GetHuman807270's customer service issue with Groupon from June 2018
Help with my Groupon issue
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman807270's own words
I talked to customer service on June **, ****, regarding my Carmelita's groupon purchases. I requested to get credit, and I was told that I could trade. I was able to trade one groupon, but I still have two, that I would like to trade as well. Please, read the entire conversation below. Thank you*** Write Your Reply Above ***Chat Name: Rosario Serrano, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Madhu Shah**----***Chari, Jun **, **:** AM CDT:**Rosario Serrano: Issue: Groupon Bucks Back from Coupons *Order*: ********* *Deal concerned: carmelita-s-restaurant-**Madhu S: Thank you for contacting Customer Support. My name is Madhu S*Madhu S: Hi Rosario. How are you?*Rosario Serrano: Good morning, I would like to be reimbursed for the unused carmelitas groupons. Numbers: ******** and ******** and ******* not happy with carmelita, thank you*Madhu S: May I know the reason for cancelling the vouchers?*Rosario Serrano: Yes, it took forever to be helped and I was not please with the service or food.*Madhu S: Sorry for any trouble with this deal.*Madhu S: Please give me a minute to check.*Rosario Serrano: Thank you very much*Madhu S: Your welcome.*Madhu S: I see you're eligible for our current reward challenge. It's an opportunity to earn site credit for future Groupon purchases. Can I send you an email with more details after we resolve your issue?*Rosario Serrano: Please, thank you*Madhu S: Great! Please be on the lookout for that email later today.*Madhu S: Since its over * days of purchase I cannot cancel the deal but since you are a valuable member I can help you trade in this voucher.*Madhu S: When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.**Rosario Serrano: How would that work?*Rosario Serrano: Would my money go to future purchases?*Madhu S: *. Head to My Groupons on the mobile app or website *. Select your deal*Madhu S: *. Select Trade In Now *. Follow the instructions to Trade In your voucher for a new deal until ***********Rosario Serrano: Thank you*Madhu S: Glad I could help Is there anything else I may help you with? *Rosario Serrano: No, thank you for all your help!*Rosario Serrano: Have a wonderful day! ***Madhu S: Thank you!*Madhu S: Thank you for contacting Groupon. Have a lovely day!**Need help? Click hereModify your subscription preferences here.*Groupon Customer Support. *** W. Chicago Avenue. Suite ***. Chicago IL, *****, USA. **This email is a service from Groupon.***Z***KW-QDE**
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