On May **,****, I purchased * groupons for massages at Massageluxe @$** each, total...

GetHuman805236's customer service issue with Groupon from June 2018

20 views | 25914 similar | 0 following
Help with my Groupon issue
GetHuman805236's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman805236 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman805236 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman805236's own words
On May **,****, I purchased * groupons for massages at Massageluxe @$** each, total $**. Three days later when I went into Massageluxe for *st massage and pulled up Groupon on my phone I was told it was only good in Indiana and could not be honored in St Louis where I reside. They also informed me that quite a few people had inadvertently done the same thing. When I did hear back finally from Groupon they stated I didn't read the fine print at the end of the statement and they couldn't refund me. Again I am asking for a credit or a trade so that I can get my money back since I am not going to Indiana for two massages and I am not getting any response after numerous emails that I have sent to Groupon. Would you please respond to me at my email or preferably by phone. My phone number is *** *** **** My email is beverlya*** at gmail.com. Thank you. Beverly Abernathy

GetHuman805236 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman805236
Jun 20th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 25914 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman805236 started working on this issue
Jun 20th, 2018 11:39pm
GetHuman805236 indicated the issue is not fixed yet.
Jun 21st, 2018 12:41am
GetHuman805236 indicated the issue is not fixed yet.
Jun 21st, 2018 1:27am
GetHuman805236 indicated the issue is not fixed yet.
Jun 22nd, 2018 1:46am
GetHuman805236 indicated the issue is not fixed yet.
Jun 22nd, 2018 1:47am
GetHuman805236 indicated the issue is not fixed yet.
Jun 24th, 2018 1:25am
GetHuman805236 indicated the issue is not fixed yet.
Jun 28th, 2018 12:49am
GetHuman805236 indicated the issue is not fixed yet.
Jun 29th, 2018 3:24pm