I found the fine print to be misleading as it said the coupon was “free to claim” and y...

GetHuman-mncmalup's customer service issue with Groupon from June 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mncmalup's own words
I found the fine print to be misleading as it said the coupon was “free to claim” and yet charged my card $* instantly (the order was for a $* for $** Starbucks invite only coupon). Right after I saw the charged amount I “refunded” my coupon on the Groupon app only to find it had not been deducted yet even though it’s stated as “refunded” Groupon. I am very disappointed and would please just like to have my $* back.
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Customer service issue
Reported by GetHuman-mncmalup
Jun 15th, 2018 - 9 mons ago
I have an issue with Groupon too
Seen by 4 customers so far
Similar issue to 23411 others
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GetHuman-mncmalup started working on this issue
Jun 15th, 2018 2:06am
GetHuman-mncmalup indicated the issue is not fixed yet.
Jun 16th, 2018 11:42am