This is a copy of the message I sent to Mary at Pyshic spells and enchantments. I purch...

GetHuman-mjaje's customer service issue with Groupon from June 2018

3 views
 | 
22977 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-mjaje's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mjaje's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mjaje will want to follow the link below to head to their help center. We will check on GetHuman-mjaje later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mjaje may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mjaje's own words
This is a copy of the message I sent to Mary at Pyshic spells and enchantments. I purchased the ** minute Clarity pack and I would like a refund: **I am honestly beyond disappointed in your customer service. I paid for a reading April the *th based on reviews and my amazing reading with Mella last year. You scheduled me to have a reading on May **, which was further out than I would have preferred, yet still I wanted this service with this company. You messaged me, not even a courtesy call...a text, the day of ** minutes AFTER our scheduled time to cancel. I messaged you ** days ago "my reading" and still have not heard back from you. I wanted my reading done before my birthday this year which was the **th. It was important to me. If you werent able to accommodate me you should have directed me to someone else. My money has been paid so I guess it didnt matter anymore huh. Again, I couldn't be any more disappointed. If it wasnt for how gifted, accurate and professional I think Mella is, this message would have been a review! I hope you are not this way with all of your clientele and if so, shame on you
GetHuman-mjaje did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-mjaje fixed the problem
We are waiting for GetHuman-mjaje to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-mjaje fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-mjaje
Jun 14th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 22977 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mjaje started working on this issue
Jun 14th, 2018 2:09pm