I purchased a mattress set on May ** - I had no confirmation by email or in my Groupons...

GetHuman-najbicz's customer service issue with Groupon from June 2018

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The issue in GetHuman-najbicz's own words
I purchased a mattress set on May ** - I had no confirmation by email or in my Groupons for ** hours, or on my credit card.*I re-purchased it the next day thinking the order had not gone through to find that I had bought two sets which were a final sale and of course not returnable.*When the delivery company called to make arrangements for the delivery and I explained what had happened, they said they would simply return one of the sets - I took delivery of the one set.*The other order says it's still in transit, but clearly not on it's way to me so where is it? *And I have not had a refund even although I know it's not supposed to be refundable BUT I feel I could argue that the name of the set sent is not the same as the one which I had bought-the Sealy Titanium. The ones they sent are Sealy Meticulous
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Groupon

Customer service issue
Reported by GetHuman-najbicz
Jun 13th, 2018 - 9 mons ago
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GetHuman-najbicz started working on this issue
Jun 13th, 2018 2:35pm