Got a Groupon for Costco and you guys took payment but I never got a confirmation numbe...

GetHuman778329's customer service issue with Groupon from June 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman778329's own words
Got a Groupon for Costco and you guys took payment but I never got a confirmation number so when I went to Costco to redeem they said they couldn’t find such transaction and since I didn’t have confirmation number they could not issue a Costco card. I need my refund because this was a fraudulent transaction since you guys didn’t even send me info pertaining to what I purchased or don’t answer the phone to fix this.
GetHuman778329 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman778329
Jun 12th, 2018 - 9 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 22241 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman778329 started working on this issue
Jun 12th, 2018 9:46pm
GetHuman778329 indicated the issue is not fixed yet.
Jun 12th, 2018 10:47pm
GetHuman778329 indicated the issue is not fixed yet.
Jun 13th, 2018 10:51pm