My name is Sylvia Lucas-Brown and I recently purchased a * day hotel stay in Ocean City...

GetHuman-asebl's customer service issue with Groupon from June 2018

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The issue in GetHuman-asebl's own words
My name is Sylvia Lucas-Brown and I recently purchased a * day hotel stay in Ocean City, MD for May ** and **th at the Hotel Monte Carlo Boardwalk Hotel and I purchased * rooms. * was a double queen room for * night and that booking was fine but the other room was suppose to be a king suite. Upon arrival i was advised that they had no available king suites. I was told that they only had * king suites and that they were all booked and that groupon was suppose to let us know due to it being your error. I would have searched elsewhere had i known because my husband is *ft *, ****lbs and we require a king bed. I received an email dated May ** at *:**pm but i had already checked in and on getaway mode so i didnt check my emails. My concern is the fact that i was still charged accordingly which was $***.** when i should have only paid $***.**. I would appreciate a refund of the difference.
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Customer service issue
Reported by GetHuman-asebl
Jun 12th, 2018 - 9 mons ago
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GetHuman-asebl started working on this issue
Jun 12th, 2018 7:57pm