My name is Sylvia Lucas-Brown and I recently purchased a * day hotel stay in Ocean City...

GetHuman-asebl's customer service issue with Groupon from June 2018

2 views
 | 
22160 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-asebl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-asebl's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asebl will want to follow the link below to head to their help center. We will check on GetHuman-asebl later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-asebl may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-asebl's own words
My name is Sylvia Lucas-Brown and I recently purchased a * day hotel stay in Ocean City, MD for May ** and **th at the Hotel Monte Carlo Boardwalk Hotel and I purchased * rooms. * was a double queen room for * night and that booking was fine but the other room was suppose to be a king suite. Upon arrival i was advised that they had no available king suites. I was told that they only had * king suites and that they were all booked and that groupon was suppose to let us know due to it being your error. I would have searched elsewhere had i known because my husband is *ft *, ****lbs and we require a king bed. I received an email dated May ** at *:**pm but i had already checked in and on getaway mode so i didnt check my emails. My concern is the fact that i was still charged accordingly which was $***.** when i should have only paid $***.**. I would appreciate a refund of the difference.
GetHuman-asebl did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-asebl fixed the problem
We are waiting for GetHuman-asebl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-asebl fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-asebl
Jun 12th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 22160 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-asebl started working on this issue
Jun 12th, 2018 7:57pm