I purchased a Groupon for Precision Defense and I wanted it converted to Groupon bucks...

GetHuman-jeanmlyo's customer service issue with Groupon from June 2018

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The issue in GetHuman-jeanmlyo's own words
Convert to bucks ... I purchased a Groupon for Precision Defense and I wanted it converted to Groupon bucks like they used to do. I'm told that I have to trade in but my account doesn't give me that option. I've been trying to get refunded for a month with no luck. Please help!
It's not convenient to find another deal in a short amount of time. It should be converted to bucks. Precision Defense changed location and evening class times and it's not possible to attend.
Please convert to Groupon bucks
I've been a customer for a long time and have purchased many Groupon.
I've contacted them many times and was told I had to trade in. However, it's not letting me do this presumably because I already printed the voucher before the location and time change.
I have an issue with Groupon too
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Groupon

Precision Defense training
Customer service issue
Reported by GetHuman-jeanmlyo
Jun 11th, 2018 - 3 mons ago
I have an issue with Groupon too
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GetHuman-jeanmlyo started working on this issue
Jun 11th 4:47pm