I would like a full refund for my purchase of two ** minute massages from Royal Care Sp...
GetHuman-omaliorc's customer service issue with Groupon from June 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-omaliorc will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-omaliorc can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-omaliorc's own words
I would like a full refund for my purchase of two ** minute massages from Royal Care Spa located at **** N. Main St. in Walnut Creek, CA. I purchased the groupon and made an appointment for two massages for today, June *. **** at *pm. When I showed up they refused to take the groupon, and denied that I had ever called and made an appointment. The photos on the website are not of the actual establishment. It is small and looks unclean. There is only an ATM in the “waiting room,” While I was talking to the woman who worked there, a man walked out of a massage room, and saw me, pulled his hat down over his face and hurried out. I looked at reviews online afterward and other women experienced the same refusal of service despite having an appointment.This place is very obviously a spot for prostitution. I would like to be refunded for my purchases of the * massage groupons, and I would advice groupon to remove this place from the website. These people are scamming Groupon and it’s customers and I believe conducting illegal activity at their establishment. I would hate to see your business connected to this kind of seedy situation.
GetHuman-omaliorc did not yet indicate what Groupon should do to make this right.
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