I purchased a Groupon order number ********* in the amount of $***.** payment was charg...

GetHuman766496's customer service issue with Groupon from June 2018

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167 similar
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0 following
Help with my Groupon issue
GetHuman766496's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman766496 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman766496 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman766496's own words
I purchased a Groupon order number ********* in the amount of $***.** payment was charged on ****. The purchase was for Ramada hotel stay. Upon arriving at the hotel I was told that Groupon over booked the hotel and NO ROOM was available for me. I want a FULL REFUND ASAP. I drove ** hours with a child to find out we did NOT have a hotel. Groupon never notified me that there was a problem with the booking. I have been using Groupon for years and have told many other how great it is...now I am PISSED. I WANT A REFUND ASAP.
GetHuman766496 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman766496
Jun 9th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 167 others
0 customers following this
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman766496 started working on this issue
Jun 9th, 2018 3:10pm
GetHuman766496 indicated the issue is not fixed yet.
Jun 9th, 2018 4:36pm