M***age package not what I wanted. *Vague description of type of m***age offered.*Conta...

GetHuman-jenna_mo's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-jenna_mo may need:
Name on account, Email on account, and Billing address
GetHuman-jenna_mo's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenna_mo will want to follow the link below to head to their help center. We will check on GetHuman-jenna_mo later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-jenna_mo's own words:
M***age package not what I wanted. *Vague description of type of m***age offered.*Contacted vendor and was advised to cancel through Groupon.*Please call ASAP
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-jenna_mo
Jun 8th, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 280 others
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Timeline
GetHuman-jenna_mo started working on this issue
Jun 8th 4:27pm