I went to purchase the Kids' Amu*****t Park Package which was $**.** and used the promo...

GetHuman-johnmiz's customer service issue with Groupon from June 2018

2 views
 | 
312 similar
 | 
0 following
Help with my Groupon issue
GetHuman-johnmiz's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-johnmiz will want to follow the link below to head to their help center. We will check on GetHuman-johnmiz later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-johnmiz's own words:
I went to purchase the Kids' Amu*****t Park Package which was $**.** and used the promo code TAKE** which worked to get the price down to just over $**. It seemed to accept this but later nothing came through. I realized that I had used an expired saved credit card so I updated everything to the correct card but it appeared I needed to complete the purchase again. The promo code wouldn't take this time though claiming "I already used it" which I obviously did not as the first didn't go through. I ended up purchasing this by mistake for $**.**. I simply want the promo code TAKE** to be applied. So, I'm asking to be refunded **% of the total. Please refund me $**.** to my card. Thank you.
I trust that Groupon will make this right and come up with a resolution that is fair.
Help with my Groupon issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-johnmiz fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-johnmiz
Jun 8th, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 312 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-johnmiz started working on this issue
Jun 8th 2:35pm