Bed and matress delivered... Bed damaged so I want to return both. * live chats and may...

GetHuman761404's customer service issue with Groupon from June 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761404 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman761404 can let us know if they help or not.
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The issue in GetHuman761404's own words
Bed and matress delivered... Bed damaged so I want to return both. * live chats and maybe * emails they promise to collect but no date etc etc. The box smells putrid. I have to keep in my house a double bed and matress waiting for collection and groupon just keep on *gnoring me. They will not commit to a return or refund. I am stuck with a matress and double bed that are useless. Please if anyone is reading this .. DO NOT ORDER ANY GOODS FROM GROUPON!!!!
GetHuman761404 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman761404
Jun 7th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 243 others
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Items needed
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Timeline
GetHuman761404 started working on this issue
Jun 7th, 2018 10:15pm
GetHuman761404 shared this issue with followers on Twitter
Jun 7th, 2018 10:15pm
GetHuman761404 indicated the issue is not fixed yet.
Jun 8th, 2018 5:49am