**********. Something went wrong with my order I only ordered sera queen size mattress...

GetHuman760852's customer service issue with Groupon from June 2018

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551 similar
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Help with my Groupon issue
GetHuman760852's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman760852 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman760852 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman760852's own words
**********. Something went wrong with my order I only ordered sera queen size mattress but under the order I have a standard mattress that I never ordered. I’m trying to cancel the standard before Sat. I don’t want to be charged a restocking fee. Please get back ASAP
GetHuman760852 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman760852
Jun 7th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 12 customers so far
Similar issue to 551 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman760852 started working on this issue
Jun 7th, 2018 7:27pm
GetHuman760852 indicated the issue is not fixed yet.
Jun 7th, 2018 8:58pm
GetHuman760852 indicated the issue is not fixed yet.
Jun 7th, 2018 10:50pm
GetHuman760852 indicated the issue is not fixed yet.
Jun 7th, 2018 10:55pm
GetHuman760852 indicated the issue is not fixed yet.
Jun 7th, 2018 10:55pm
GetHuman760852 indicated the issue is not fixed yet.
Jun 9th, 2018 1:27am
GetHuman760852 indicated the issue is not fixed yet.
Jun 9th, 2018 1:30am
GetHuman760852 indicated the issue is not fixed yet.
Jun 9th, 2018 5:37am
GetHuman760852 indicated the issue is not fixed yet.
Jun 9th, 2018 5:37am
GetHuman760852 indicated the issue is not fixed yet.
Jun 9th, 2018 5:37am
GetHuman760852 confirmed the issue is fixed. Hooray!
Jun 11th, 2018 12:55am