NO MASSAGE, NO WAY TO USE GROUPON, BECAUSE KEITH MASSAGE DOES NOT RETURN PHONE CALLS

GetHuman-brittaba's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman-brittaba's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brittaba will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brittaba can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-brittaba's own words
Make an appointment ... Keith Massage has not contacted me to make an appointment. I want a refund of my $**. I have emailed Groupon a week ago and still have not heard from GROUPON.* I received an e-mail to trade in the expired groupon for Keith Massages, I can only use it at Keith Massages for the value of what I paid. Guess what it has no value because I can't contact Keith Massage to make an appointment.
This is very frustrating because I am out of $**. Groupon is saying I can use the groupon for the value with the vendor, I can't reach the vendor to make an appointment and at this point I don't want to even trust his services.
Give me my $** back in groupon cash or allow me to trade it for anything.
I am a new customer, and I expected to make an appointment and have the services rendered.
I tried all of the recommendations for other customers, and still nothing.
I have an issue with Groupon too
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Groupon

Keith Massage
Customer service issue
Reported by GetHuman-brittaba
Jun 7th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 7 customers so far
Similar issue to 111 others
0 customers following this
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Timeline
GetHuman-brittaba started working on this issue
Jun 7th, 2018 4:04pm
GetHuman-brittaba indicated the issue is not fixed yet.
Jun 7th, 2018 5:05pm
GetHuman-brittaba indicated the issue is not fixed yet.
Jun 7th, 2018 5:09pm
GetHuman-brittaba indicated the issue is not fixed yet.
Jun 11th, 2018 4:39pm
GetHuman-brittaba indicated the issue is not fixed yet.
Jun 11th, 2018 4:41pm
GetHuman-brittaba indicated the issue is not fixed yet.
Jun 11th, 2018 4:48pm