Hi, I accidentally purchased a facial instead of a m***age, am I able to switch? Thanks!

GetHuman755855's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman755855 may need:
Name on account, Email on account, and Billing address
GetHuman755855's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman755855 will want to follow the link below to head to their help center. We will check on GetHuman755855 later to make sure it's all set or try to help escalate.
Groupon Help Center
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman755855's own words:
The problem I ran into: Hi, I accidentally purchased a facial instead of a m***age, am I able to switch? Thanks!
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman755855
Jun 6th, 2018 - 12d ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 267 others
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Timeline
GetHuman755855 started working on this issue
Jun 6th 1:39pm