Double charged for unused groupons - instead of "trading" for new ones, was charged my CC again!!

GetHuman-helenkag's customer service issue with Groupon from June 2018

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The issue in GetHuman-helenkag's own words
I was trying to exchange ("trade") for the exact same products. I "traded" all my (**) expired groupons, but my CC on file was charged again for each transaction!! ... You offered to trade my expired groupons for PrinterPix (I had ** unused groupons). On June *nd I bought the exact same products, one-by-one from PrinterPix under the impression that I am "trading" my expired groupons as it was offered, but... you charged my CC instead of doing trades!!! I just checked my Chase VISA and discovered that on June*nd I was billed for $*** !!! I didn't authorized these charges!!! I was just doing "trades" as I was advised. I was completely unaware of this charges, otherwise I'd request a refund immediately. What was going on ?? PLEASE help with this crazy situation!!
It was especially frustrating BECAUSE I should have not been charged twice for the same products!!! * - a "trade-in" value of each item, and on top of that - billing my CC for the SAME products!!
Cancel double charging, Issue me a refund of $*** (additional charge!), keep all my new with PrinterPix that were "traded" (exact same products as originally purchased)
I've been a VERY good and loyal customer since the very opening of Groupon !
tried to call, tried to chat, tried to email - NO results!
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Groupon

I was using my expired groupons with PrinterPix (** groupons) as offered by Groupon, to be "traded" for new products
Customer service issue
Reported by GetHuman-helenkag
Jun 6th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 488 others
0 customers following this
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Timeline

GetHuman-helenkag started working on this issue
Jun 6th, 2018 2:15am
GetHuman-helenkag indicated the issue is not fixed yet.
Jun 6th, 2018 4:15pm
GetHuman-helenkag indicated the issue is not fixed yet.
Jun 6th, 2018 4:24pm
GetHuman-helenkag indicated the issue is not fixed yet.
Jun 7th, 2018 4:25am
GetHuman-helenkag indicated the issue is not fixed yet.
Jun 8th, 2018 1:22am
GetHuman-helenkag indicated the issue is not fixed yet.
Jun 9th, 2018 3:56am

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