I purchased * vouchers of vin histen trail rides for a short vacation in San Diego that...

GetHuman-nvrose's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-nvrose may need:
Name on account, Email on account, and Billing address
GetHuman-nvrose's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nvrose will want to follow the link below to head to their help center. We will check on GetHuman-nvrose later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-nvrose's own words:
I purchased * vouchers of vin histen trail rides for a short vacation in San Diego that we couldn't do because they canceled on the only day we would have been able to. I was able to trade one voucher for another (actually paid more for the difference) but when I try to trade the other, it wouldn't let me. help please!
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-nvrose
Jun 6th, 2018 - 15d ago
I have an issue with Groupon too
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Seen by 3 customers so far
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GetHuman-nvrose started working on this issue
Jun 6th 1:57am