I have a grouping for cut and color at Salon Domani due to expire on June **,****. ,I...

GetHuman754817's customer service issue with Groupon from June 2018

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The issue in GetHuman754817's own words
I have a grouping for cut and color at Salon Domani due to expire on June **,****. ,I recently made an appt. there (with a junior stylist, only new*very inexperienced stylists allowed to accept grouping), but did have to call and cancel as I was sick (I have Lupus ). The salon charged me $** on my credit card, even though I had called prior to my appt. Last week, I tried to schedule another appt.using my Groupon, but was told it would cost me the Groupon value PLUS an additional $** to add up to the regular total cost of the service, eventhough my grouping does not expire until the **th. So, I have so far paid for a Groupon. ( $** ? ), another $** for the cancelled appt,,($**) with NO SERVICES, but now I am told it will cost me an additional $*** for a cut and color. So if I go in for these services, the total cost will be app. $***, not counting the tip.*I am requesting a refund of the cost of the Groupon and the additional $** for the missed appt. Lupus is a chronic disease which shows symptoms on a day by day basis and is unpredictable, and I did call in advance to cancel. I am requesting a total refund of $**. Thank you,* Eve Ventura. *****@***.com
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Customer service issue
Reported by GetHuman754817
Jun 6th, 2018 - a yr ago
I have an issue with Groupon too
Seen by 2 customers so far
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GetHuman754817 started working on this issue
Jun 6th, 2018 1:30am
GetHuman754817 indicated the issue is not fixed yet.
Jun 6th, 2018 1:32am