I have a grouping for cut and color at Salon Domani due to expire on June **,****. ,I...

GetHuman754817's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman754817's own words
I have a grouping for cut and color at Salon Domani due to expire on June **,****. ,I recently made an appt. there (with a junior stylist, only new*very inexperienced stylists allowed to accept grouping), but did have to call and cancel as I was sick (I have Lupus ). The salon charged me $** on my credit card, even though I had called prior to my appt. Last week, I tried to schedule another appt.using my Groupon, but was told it would cost me the Groupon value PLUS an additional $** to add up to the regular total cost of the service, eventhough my grouping does not expire until the **th. So, I have so far paid for a Groupon. ( $** ? ), another $** for the cancelled appt,,($**) with NO SERVICES, but now I am told it will cost me an additional $*** for a cut and color. So if I go in for these services, the total cost will be app. $***, not counting the tip.*I am requesting a refund of the cost of the Groupon and the additional $** for the missed appt. Lupus is a chronic disease which shows symptoms on a day by day basis and is unpredictable, and I did call in advance to cancel. I am requesting a total refund of $**. Thank you,* Eve Ventura. *****@***.com
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Groupon

Customer service issue
Reported by GetHuman754817
Jun 6th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 2 customers so far
Similar issue to 92 others
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GetHuman754817 started working on this issue
Jun 6th, 2018 1:30am
GetHuman754817 indicated the issue is not fixed yet.
Jun 6th, 2018 1:32am