I Purchased a big bus ticket for two days for two people for Victoria, Canada. We rede...

GetHuman-lisaray's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lisaray's own words
Use bus pass to get downtown ... I Purchased a big bus ticket for two days for two people for Victoria, Canada. We redeem them on May **-**. We rode on the **th, but on the **th the bus did not show up to take us into town. We had to walk and when we got to the booth for Big Bus, the rep said we had to call in to tell them to pick us up. Not true! They handed us a schedule of stops the first day and didn't have any problems. The mid afternoon *** bus just did not make its route.
They put out a schedule, but there was no pickup. Gal at ticket counter said we had to call to schedule pickup which is not true.
Money back or some free passes in the future for my husband and I that won't expire any time soon.
Many years in different cities.
Talked to representative for company, tried to find a contact number for company, contacted Groupon email.
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Groupon

bus pass
Customer service issue
Reported by GetHuman-lisaray
Jun 5th, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
Seen by 8 customers so far
Similar issue to 699 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline
GetHuman-lisaray started working on this issue
Jun 5th 5:03pm
GetHuman-lisaray indicated the issue is not fixed yet.
Jun 5th 8:21pm
GetHuman-lisaray indicated the issue is not fixed yet.
Jun 5th 8:27pm
GetHuman-lisaray indicated the issue is not fixed yet.
Jun 5th 8:28pm
GetHuman-lisaray indicated the issue is not fixed yet.
Jun 6th 10:05pm