I booked a night stay at Chateau Elan (reservation) and the date was incorrect. I need...

GetHuman-whattmus's customer service issue with Groupon from June 2018

2 views
 | 
397 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-whattmus's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-whattmus got the right customer help using our suggestion.
Before contacting them, items GetHuman-whattmus may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-whattmus's own words
I booked a night stay at Chateau Elan (reservation) and the date was incorrect. I need the date modified to the correct one. I did speak to someone yesterday via live chat and they stated I could contact the merchant directly. I called Chateau Elan this morning and was told that the third party which is Groupon has to send them a email directly with the modification. The Groupon order number is ****-******-******. I need to have the reservation date changed to *******. On the current reservation it states ******* this date is incorrect. I need a email send directly to Chateau Elan with updated modification.
GetHuman-whattmus did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-whattmus fixed the problem
We are waiting for GetHuman-whattmus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-whattmus fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-whattmus
Jun 5th, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 397 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-whattmus started working on this issue
Jun 5th, 2018 12:38pm