Ordered a box of pastries for a sick friend Sa****ay. ***umed it had to be ****pped, bu...

GetHuman-fkudrna's customer service issue with Groupon from June 2018

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GetHuman-fkudrna's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fkudrna will want to follow the link below to head to their help center. We will check on GetHuman-fkudrna later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-fkudrna's own words:
Ordered a box of pastries for a sick friend Sa****ay. ***umed it had to be ****pped, but must be picked up in texas. Tried to cancell could not reach you. Called the supplier and told them I needed to cancell. Do I need to do anything? Frank Kudrna
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-fkudrna
Jun 4th, 2018 - 2 mons ago
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GetHuman-fkudrna started working on this issue
Jun 4th 7:46pm