Trying to return an item. contacted the merchant and they emailed me with their address...

GetHuman-adsiegel's customer service issue with Groupon from June 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-adsiegel's own words
Trying to return an item. contacted the merchant and they emailed me with their address to return the item. tryd to return it through the groupon return. but keeps telling my groupon is unavailable try later. the item id availebel for free return
GetHuman-adsiegel did not yet indicate what Groupon should do to make this right.
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How GetHuman-adsiegel fixed the problem
Contacted the merchant direct and were more than happy to help with the return
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Customer service issue
Reported by GetHuman-adsiegel
Jun 4th, 2018 - 6 mons ago
I have an issue with Groupon too
GetHuman-adsiegel shared how to fix
Seen by 5 customers so far
Similar issue to 332 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
GetHuman-adsiegel started working on this issue
Jun 4th 1:58pm
GetHuman-adsiegel indicated the issue is not fixed yet.
Jun 4th 5:46pm
GetHuman-adsiegel confirmed the issue is fixed. Hooray!
Jun 7th 2:13pm