*th of July plans go boom

GetHuman-tannerbd's customer service issue with Groupon from July 2018

15 views | 31112 similar | 0 following
Help with my Groupon issue
GetHuman-tannerbd's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tannerbd will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tannerbd can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-tannerbd's own words
I need to cancel a product I won't use ... My wife and I are celebrating her birthday today and we went to a hotel close by our home as a treat while waiting to go to the next place we planned. Somethings fell through at our next destination and now we're stuck feeling like hostages to a hotel less than an * from our house. It's just a major bummer to celebrate e her birthday this way. **I'd like to get a refund for the second night that we purchased, so we can just go home. It would be amazing if we can work it out.
I couldn't cancel with the hotel I was at, who would gladly take care of this. And I can't get any response from Groupon
Canceling and refunding my second night stay.
I use Groupon frequently and plan on using it the future. I don't want this to ruin future business
Speaking with the front desk**It says fixed below and it has not been**Still not fixed
How GetHuman-tannerbd fixed the problem

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Groupon

Customer service issue
Reported by GetHuman-tannerbd
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 31112 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-tannerbd started working on this issue
Jul 4th, 2018 9:18pm
GetHuman-tannerbd indicated the issue is not fixed yet.
Jul 4th, 2018 9:37pm
GetHuman-tannerbd indicated the issue is not fixed yet.
Jul 5th, 2018 1:49pm

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