I ordered a **.** fruit basket for **.**. I Was not able to sign in address I wanted...

GetHuman-mosspat's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-mosspat may need:
Name on account, Email on account, and Billing address
GetHuman-mosspat's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mosspat will want to follow the link below to head to their help center. We will check on GetHuman-mosspat later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-mosspat's own words:
I ordered a **.** fruit basket for **.**. I Was not able to sign in address I wanted the basket sent to because I did not understand the instructions for doing this . I even spoke to the merchant on phone & was told that I needed some info from my groupon account which I did not know how to retrieve being new to groupon . I see where I have notice saying that my offer will expire June **st however my account was charge **.** and I would like to be refunded because that Groupon was not used due to the reason I have given you.. My name is Patricia Moss ,address **** Blue Hills Rd. K.C. Mo.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-mosspat
Jun 2nd, 2018 - 18d ago
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GetHuman-mosspat started working on this issue
Jun 2nd 1:02pm