I purchased a Groupon and immediately called to book an appointment for a couples massa...

GetHuman-venusmha's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman-venusmha's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-venusmha will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-venusmha can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-venusmha's own words
I purchased a Groupon and immediately called to book an appointment for a couples massage. I continued to get a busy signal day after day. I finally contacted the headquarters of the company and was told that the business is no longer open. I purchased a Groupon from your company from a business that has gone out of business. I would like a full refund. I have tried multiple times to contact your company. This has been quite frustrating and I am hoping to get a call back.
GetHuman-venusmha did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-venusmha
Jun 1st, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 12 customers so far
Similar issue to 65 others
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-venusmha started working on this issue
Jun 1st, 2018 8:57pm
GetHuman-venusmha indicated the issue is not fixed yet.
Jun 1st, 2018 10:07pm
GetHuman-venusmha indicated the issue is not fixed yet.
Jun 1st, 2018 10:09pm
GetHuman-venusmha indicated the issue is not fixed yet.
Jun 6th, 2018 11:35pm