Deceptive Practices

GetHuman-eileenfo's customer service issue with Groupon from June 2018

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The issue in GetHuman-eileenfo's own words
Get reimbursed for something I did not order ... I ordered barstools ****. I received an email on **** stating they ran out of stock but would ship me another type. The email also said the order couldn't be cancelled because it had already shipped. I received an email **** with tracking status that says they have not shipped. I DO NOT want anything shipped until I see a photo, have an opportunity to evaluate whether or not its comparable and agree on pricing. Please contact me RIGHT AWAY and DO NOT ship anything that I haven't approved.
They charged me again instead of crediting me. I have now been charged $**** for something I didn’t order
As described
Good customer for many years
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Groupon

BRstools
Customer service issue
Reported by GetHuman-eileenfo
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 422 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-eileenfo started working on this issue
Jun 1st, 2018 3:43pm
GetHuman-eileenfo indicated the issue is not fixed yet.
Jun 2nd, 2018 6:59pm
GetHuman-eileenfo indicated the issue is not fixed yet.
Jun 2nd, 2018 7:03pm
GetHuman-eileenfo indicated the issue is not fixed yet.
Jun 5th, 2018 2:56pm
GetHuman-eileenfo indicated the issue is not fixed yet.
Jun 5th, 2018 2:57pm