I went back to the salon to have my poor color job fixed. Instead of coloring my “untouched” white roots to match my beautiful red hair, she colored my entire hair brown. It looks awful. I no longer have my beautiful red hair. When I told her how upset I was she said, “well you wanted it darker”. I kept telling her it was my roots that needed to be colored, darker ( since they were white), not the rest of my hair. I will never go back to this salon and will not recommend it to Others!!!

GetHuman724105's customer service issue with Groupon from May 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman724105 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman724105 can let us know if they help or not.

What Do I Do If My Groupon Voucher Isn't Working?How do I find my Groupon purchase?How do I update my account info on Groupon?How do I change my Groupon order?What do I do if my Groupon is marked as delivered but the order never arrived?

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The issue in GetHuman724105's own words

I wanted a haircut and to have my roots colored to match the color on the rest of my hair. ... I had a Groupon for a cut and single process color. When I returned home I saw that my roots were still white and not colored. I paid $** for a VERYpoor job. What can You do to help me?

She did not listen to me. The first time she just put some red color through my hair, but did NOT touch up my roots, so they remained white. I went back this morning, explained my problem, and when she finished coloring my hair I saw that she colored my entire head brown!!! This is not my hair color.

I will NEVER gobackhere and will NOT recommend this salon to anyone!

I expected her to listen to me. The first time she colored my hair I expected her to color the roots red too, and not leave them uncolored. When I went back, I expected her to just touch up my roots, not to color my entire head brown!

I am stuck with this for now, but plans to go back to my former hairdresser to have my color fixed!! No more groupons for me. I just wasted my money and my time!

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Groupon

Haircut and single process color

Customer service issue

Reported by GetHuman724105

May 28th, 2018 - 2y ago

I have an issue with Groupon too

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GetHuman724105 started working on this issue

May 28th, 2018 3:10am