I went back to the salon to have my poor color job fixed. Instead of coloring my “untouched” white roots to match my beautiful red hair, she colored my entire hair brown. It looks awful. I no longer have my beautiful red hair. When I told her how upset I was she said, “well you wanted it darker”. I kept telling her it was my roots that needed to be colored, darker ( since they were white), not the rest of my hair. I will never go back to this salon and will not recommend it to Others!!!

GetHuman724105's customer service issue with Groupon from May 2018

10 views | 173 similar | 0 following
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The issue in GetHuman724105's own words
I wanted a haircut and to have my roots colored to match the color on the rest of my hair. ... I had a Groupon for a cut and single process color. When I returned home I saw that my roots were still white and not colored. I paid $** for a VERYpoor job. What can You do to help me?
She did not listen to me. The first time she just put some red color through my hair, but did NOT touch up my roots, so they remained white. I went back this morning, explained my problem, and when she finished coloring my hair I saw that she colored my entire head brown!!! This is not my hair color.
I will NEVER gobackhere and will NOT recommend this salon to anyone!
I expected her to listen to me. The first time she colored my hair I expected her to color the roots red too, and not leave them uncolored. When I went back, I expected her to just touch up my roots, not to color my entire head brown!
I am stuck with this for now, but plans to go back to my former hairdresser to have my color fixed!! No more groupons for me. I just wasted my money and my time!
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Groupon

Haircut and single process color
Customer service issue
Reported by GetHuman724105
May 28th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 173 others
0 customers following this
Items needed
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Timeline

GetHuman724105 started working on this issue
May 28th, 2018 3:10am
GetHuman724105 indicated the issue is not fixed yet.
May 28th, 2018 1:50pm
GetHuman724105 indicated the issue is not fixed yet.
May 29th, 2018 1:41pm
GetHuman724105 indicated the issue is not fixed yet.
May 30th, 2018 4:30pm
GetHuman724105 indicated the issue is not fixed yet.
May 30th, 2018 4:48pm
GetHuman724105 indicated the issue is not fixed yet.
May 30th, 2018 4:49pm

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