I ordered the * piece Olympia "TAO" hard-sided luggage.*I received the wrong order and...

GetHuman140031's customer service issue with Groupon from May 2018

615 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman140031's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman140031's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman140031 will want to follow the link below to head to their help center. We will check on GetHuman140031 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman140031 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman140031's own words
I ordered the * piece Olympia "TAO" hard-sided luggage.*I received the wrong order and I want what I ordered. The live chat could not really help me. I have been a long time very good customer and what I ordered is what I want* not a different set. The "TAO" is polycarbonate, not ABS and that is what I want. Why I was sent the wrong luggage? I received the "Taurus" which I don't want. I was told by online chat I could return for credit the unwanted luggage but that doesn't solve my issue. I live ** minutes from Olympia luggage and would be fine with driving there to exchange luggage. What is the problem here? The luggage I ordered was displayed as available and I bought it. Whose bright idea was it to change my order to something else. I have now spent over * hrs trying to get this problem address. Check my purchase record and have someone who can help me call *** ***-****. Bobby Bartlett. today is ******* *:**pm
GetHuman140031 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman140031 fixed the problem
We are waiting for GetHuman140031 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman140031 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman140031
May 27th, 2018 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 615 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman140031 started working on this issue
May 27th, 2018 12:18am