I am writing to request a refund of the $*** I paid to Groupon for the purchase of clea...

GetHuman719450's customer service issue with Groupon from May 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman719450's own words
I am writing to request a refund of the $*** I paid to Groupon for the purchase of cleaning services to Pretty In Pink. This was purchased on March *,****. When I saw the Pretty In Pink Groupon special, I called Pretty In Pink and told them that I had already used a Groupon for their cleaning service, and asked if it was okay to purchase another Groupon for their cleaning service. The receptionist said that although normally it's for first time use only, she would allow me to purchase and use the Groupon for their services one last time before becoming a regular customer. I purposely wanted their permission, before my purchase on Groupon. Now they are saying that they won't honor what their staff permitted me to do and won't allow me to use my Groupon for their services. A refund for the $*** would be very much appreciated!
GetHuman719450 did not yet indicate what Groupon should do to make this right.
How GetHuman719450 fixed the problem
If at all possible, try to work the situation out with the merchant. I made an honest appeal to Pretty In Pink Cleaning Services. They finally agreed to honor our Groupon, which was amazing! Still interested in knowing if one actually gets to speak with a Groupon representative, or if they respond back via email....Does anyone know?
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What Do I Do If My Groupon Shipment Is Missing?What Do I Do If My Groupon Voucher Isn't Working?How do I find my Groupon purchase?How do I update my account info on Groupon?How do I change my Groupon order?
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Groupon

Customer service issue
Reported by GetHuman719450
May 25th, 2018 - 2y ago
Fixed
GetHuman719450 shared how to fix
Seen by 21 customers so far
Similar issue to 671 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman719450 started working on this issue
May 25th, 2018 10:49pm
GetHuman719450 indicated the issue is not fixed yet.
May 26th, 2018 4:24pm
GetHuman719450 confirmed the issue is fixed. Hooray!
May 26th, 2018 6:03pm